Spa Etiquette

Reservation Policy:
Reservations need to be made at least 24 hours in advance for individual treatments and 1 week in advance

for spa parties. Appointments can be made online with the make an appointment request form or by calling 360-513-7412. Weekends book up quickly so we suggest making a reservation well in advance to ensure the time of your choice. Reservations can be booked up to three months in advance. Once a time has been scheduled we will call you back to confirm. For spa parties a deposit of 50% of the total is required to hold the reservation. An email confirmation canl be sent with all the details of your treatment or spa party.

Cancellation Policy:
I appreciate your respect of my valuable time which has been reserved for you. I request at least 24 hours notice for canceling or rescheduling an appointment for individual services. A $20 fee will be billed for all massage and 35% for cancellations of any spa services cost will apply. Your courtesy is greatly appreciated by the client who wanted a service but found there was no time available. Thank you for your thoughtfulness. Phone notification and/or notification through email is acceptable. The full fee of the session will be charged for failure to notify me and failure to show up for a scheduled appointment. A minimum of 4 hours notice to receive a 50% refund.

Cancellation Policy for Group Events/Spa Parties:
Cancellations for group events or for an entire spa party must be made 4 days in advance in order to receive deposit refund. Cancellations for group events less than 4 days before event date, are not subject to deposit refund. Once your appointment date has been guaranteed 48 hours in advance of your event/spa party, we will be unable to issue a refund for any individual guest cancellations or no-shows.

Payment Methods:
We accept cash, check and debit cards with a MC, Visa, Discover, American Express logo or PayPal (we must receive the check prior to appointment date for spa parties). Our spa technicians may accept a cash gratuity (tip). A $30 fee is charged for returned checks.

Gratuities:
Please note that treatment prices do not reflect gratuity. If you are pleased with the services you have received, it is customary to give an Industry standard 15% to 20% gratuity to your Spa Technician.

Age Requirement:
Clients must be at least 16 years of age. Clients under the age of 16 must have adult supervision.

Spa technician(s) right to refuse service:
Doorstep Day Spa & Massage reserves the right to immediately discontinue service should intoxication, lewd/inappropriate behavior or any medical conditions that were not mentioned at time of reservation. Such as: open wounds, skin rashes, or lesions. Discontinued services are not subject to refund.

Check In:
Please arrive approximately 10-15 minutes before your scheduled appointment time. It will help ensure that you receive every minute of your treatment with us! Sessions will begin and end at scheduled times. Sessions that are begun late due to client arriving late will end at the appointed time and will be full price.

IMPORTANT NOTE:

-Please do not shave legs prior to treatments.
-Abstain from alcoholic beverages 24 hours prior to treatment.
-Eat lightly prior to service.
-Some body treatments are not recommended during pregnancy or for those suffering from high blood pressure or heart disease. If you neglect to inform us of such conditions, you do so at your own risk.